Converged Cloud Telephony Solutions Comparison |
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Features |
Converged Cloud Telephony Solutions |
Other Hosted Services |
Physical Phone system |
Capital investment |
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a |
Installation costs up-front (not including phones) |
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a |
a |
Physical phone system on premise |
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a |
Proprietary phones |
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|
a |
Any SIP phone can be used |
a |
a |
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Any SIP device can be used |
a |
a |
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Flexibility in resizing and usage |
a |
a |
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Maintenance agreement |
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a |
Contract required |
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a |
a |
Potential bottlenecking |
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a |
a |
Fast turn around time |
a |
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Zero downtime |
a |
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Redundancy included |
a |
a |
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Service calls included |
a |
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Always active service even if power outage |
a |
a |
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Always active service even if internet outage |
a |
a |
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Never a busy signal |
a |
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Need for expensive UPS (battery backup) on each premise |
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a |
Pay for all updates |
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a |
Pay for all upgrades |
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a |
a |
Constant software updates |
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a |
Constant firmware updates |
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a |
Voicemail limited by number of channels |
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a |
HD Quality Voice |
a |
a |
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One user account equals the use of multipule devices |
a |
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Deskphone |
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Softphone |
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Mobile App |
Unlimited North American Calling |
a |
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Advanced e911 |
a |
a |
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Limits to incoming calls |
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a |
a |
Limits to outgoing calls |
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a |
a |
Limits to voicemail |
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a |
a |
Limits to Automated Attendant(s) |
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a |
a |
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Licenses & Extra Costs |
License or extra cost to operate PBX |
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a |
License or extra cost for IP Phones |
a |
a |
a |
License or extra cost for SIP Device |
a |
a |
a |
License or extra cost for softphone |
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a |
a |
License or extra cost for mobile app |
|
a |
a |
License or extra cost for SIP trunks |
|
a |
a |
License or extra cost for Voicemial |
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a |
License or extra cost for extra features |
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a |
a |
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Extra Features |
Fax feature per user included |
Coming Soon |
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Virtual Fax |
a |
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Extra Cost |
Voicemail to email |
a |
a |
Some |
Call Recording |
a |
a |
Extra Cost |
Advanced Call Data Reporting (CDR) |
a |
Extra Cost |
Extra Cost |
Call Centre Features (Contact Centre) |
a |
Extra Cost |
Extra Cost |
True conference bridge |
a |
Extra Cost |
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Scheduling |
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Auto call to user(s) |
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Business Events |
Outlook Integration |
a |
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MS Teams Integration |
a |
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CRM Integration |
a |
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Hospitality Features |
a |
Extra Cost |
Extra Cost |
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Check-in |
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Check-out |
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Wake up call |
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Room status |
Group Messaging |
a |
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Custom Logo on apps and phones |
a |
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