| Converged Cloud Telephony Solutions Comparison | ||||
| Features | Converged Cloud Telephony Solutions | Other Hosted Services | Physical Phone system | |
| Capital investment | a | |||
| Installation costs up-front (not including phones) | a | a | ||
| Physical phone system on premise | a | |||
| Proprietary phones | a | |||
| Any SIP phone can be used | a | a | ||
| Any SIP device can be used | a | a | ||
| Flexibility in resizing and usage | a | a | ||
| Maintenance agreement | a | |||
| Contract required | a | a | ||
| Potential bottlenecking | a | a | ||
| Fast turn around time | a | |||
| Zero downtime | a | |||
| Redundancy included | a | a | ||
| Service calls included | a | |||
| Always active service even if power outage | a | a | ||
| Always active service even if internet outage | a | a | ||
| Never a busy signal | a | |||
| Need for expensive UPS (battery backup) on each premise | a | |||
| Pay for all updates | a | |||
| Pay for all upgrades | a | a | ||
| Constant software updates | a | |||
| Constant firmware updates | a | |||
| Voicemail limited by number of channels | a | |||
| HD Quality Voice | a | a | ||
| One user account equals the use of multipule devices | a | |||
| Deskphone | ||||
| Softphone | ||||
| Mobile App | ||||
| Unlimited North American Calling | a | |||
| Advanced e911 | a | a | ||
| Limits to incoming calls | a | a | ||
| Limits to outgoing calls | a | a | ||
| Limits to voicemail | a | a | ||
| Limits to Automated Attendant(s) | a | a | ||
| Licenses & Extra Costs | ||||
| License or extra cost to operate PBX | a | |||
| License or extra cost for IP Phones | a | a | a | |
| License or extra cost for SIP Device | a | a | a | |
| License or extra cost for softphone | a | a | ||
| License or extra cost for mobile app | a | a | ||
| License or extra cost for SIP trunks | a | a | ||
| License or extra cost for Voicemial | a | |||
| License or extra cost for extra features | a | a | ||
| Extra Features | ||||
| Fax feature per user included | Coming Soon | |||
| Virtual Fax | a | Extra Cost | ||
| Voicemail to email | a | a | Some | |
| Call Recording | a | a | Extra Cost | |
| Advanced Call Data Reporting (CDR) | a | Extra Cost | Extra Cost | |
| Call Centre Features (Contact Centre) | a | Extra Cost | Extra Cost | |
| True conference bridge | a | Extra Cost | ||
| Scheduling | ||||
| Auto call to user(s) | ||||
| Business Events | ||||
| Outlook Integration | a | |||
| MS Teams Integration | a | |||
| CRM Integration | a | |||
| Hospitality Features | a | Extra Cost | Extra Cost | |
| Check-in | ||||
| Check-out | ||||
| Wake up call | ||||
| Room status | ||||
| Group Messaging | a | |||
| Custom Logo on apps and phones | a | |||