Converged Cloud Telephony Solutions Comparison





Features Converged Cloud Telephony Solutions Other Hosted Services Physical Phone system
Capital investment

a
Installation costs up-front (not including phones)
a a
Physical phone system on premise

a
Proprietary phones

a
Any SIP phone can be used a a
Any SIP device can be used a a
Flexibility in resizing and usage a a
Maintenance agreement

a
Contract required
a a
Potential bottlenecking
a a
Fast turn around time a

Zero downtime a

Redundancy included a a
Service calls included a

Always active service even if power outage a a
Always active service even if internet outage a a
Never a busy signal a

Need for expensive UPS (battery backup) on each premise

a
Pay for all updates

a
Pay for all upgrades
a a
Constant software updates

a
Constant firmware updates

a
Voicemail limited by number of channels

a
HD Quality Voice a a
One user account equals the use of multipule devices a


Deskphone

Softphone

Mobile App
Unlimited North American Calling a

Advanced e911 a a
Limits to incoming calls
a a
Limits to outgoing calls
a a
Limits to voicemail
a a
Limits to Automated Attendant(s)
a a





Licenses & Extra Costs
License or extra cost to operate PBX

a
License or extra cost for IP Phones a a a
License or extra cost for SIP Device a a a
License or extra cost for softphone
a a
License or extra cost for mobile app
a a
License or extra cost for SIP trunks
a a
License or extra cost for Voicemial

a
License or extra cost for extra features
a a





Extra Features
Fax feature per user included Coming Soon

Virtual Fax a
Extra Cost
Voicemail to email a a Some
Call Recording a a Extra Cost
Advanced Call Data Reporting (CDR) a Extra Cost Extra Cost
Call Centre Features (Contact Centre) a Extra Cost Extra Cost
True conference bridge a Extra Cost

Scheduling

Auto call to user(s)

Business Events
Outlook Integration a

MS Teams Integration a

CRM Integration a

Hospitality Features a Extra Cost Extra Cost

Check-in

Check-out

Wake up call

Room status
Group Messaging a

Custom Logo on apps and phones a